Totango
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion.
Roles
Product Designer
Work
Joined Totango as the first in-house product designer and accomplished a complete redesign of the new generation customer success solution
Winner of the 2015 SIIA CODiE Award for Customer Relationship Management Solution and 2015 SIIA CODiE finalist for Customer Success Management Solution (after redesign)
Worked closely with a distributed team in Tel Aviv and San Mateo with aggressive timelines to roll out major features for market fit
Accolades
Winner of the 2015 SIIA CODiE Award for Customer Relationship Management Solution and 2015 SIIA CODiE finalist for Customer Success Management Solution (after redesign)
The New Generation Customer Success Solution
There are unique periods in time for a designer - joining as the first in-house product designer and having the opportunity and challenge of a major application redesign with a new feature introduction in a few month period is one of them.
